On the other hand, immediately after reviewing the contract, I found it didn’t mirror the reductions or program specifics reviewed, including the 500GB of data and extra savings for pre-authorized payments.
• I used to be bounced among several agents, my calls were disconnected, And that i obtained inconsistent info about my agreement and reductions.
Nonetheless, the best just happened. After conversing with Telus business enterprise, I was not satisfied with the program supplied and asked to be tranferred for the LOYALTY dept. She altered the cost of the info prepare but greater the price of the cellular phone for any Web of -$one. WHAT A JOKE!!!
Basically form the details of one's inquiry inside of a information and it'll be despatched to some human agent. Messaging here is asynchronous (non-live), so you're able to near the app or go about your day when the agent operates in the direction of discovering you a resolution.
I remaining Rogers to come to Telus for the reason that I believed inside the assure of higher service and fair procedure, but this experience has been just about anything but.
I would also like to understand why this was eradicated? Looks Silly that we now should get in touch with tech support to do a thing that we didn't want the for Formerly
Payment impacting modifications will require a phone connect with but in advance of performing that, Have you ever tried out the payment arrangement solutions on line?
I happen to be calling and contacting Telus and experienced a chat With all the AI that didn't look to comprehend what I used to be inquiring.
I have not been so disappointed with a corporation. It is unattainable to acquire answers from Telus. My Monthly bill continues to telus billing support be improved quite a few periods since signing up with them a yr ago following a promoter arrived to our doorway and drew us in with engaging delivers. She even claimed Telus would buy Shaw's contract penalty to move us in excess of. I regret each individual next of relocating. It will require up the vast majority of afternoon to talk with a person at Telus. Maintain periods estimate one hour only to become forwarded to an individual and placed on maintain for another hour. My deal agreement displays what my Invoice needs to be but they arbitrarily improve my Invoice to a hundred.
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The TELUS team acknowledges that our do the job spans quite a few Territories and Treaty areas and we've been grateful for the standard Understanding Keepers and Elders who are with us these days, whoever has long gone ahead of us as well as youth that encourage us.
At the moment my cell phone stopped connecting for the telus community. Therefore it's taken me a forty five to sift through the ai gate keepers prompt's just to speak to a true individual, all although telus ai attempts all the things not to permit me to speak to a true man or woman.
The TELUS staff acknowledges that our function spans lots of Territories and Treaty parts and we have been grateful for the standard Understanding Keepers and Elders who will be with us these days, those who have long gone right before us as well as the youth that encourage us.
I'm going to terminate each of the services household and cell with Telus and tell my family and friends to do so, which was the worst working experience I received with Telus